Kiosks, a companion web app and a Kitchen Display System work together so every stall runs as one, from browsing the menu to collecting your food.
Browse the menus of every canteen stall in one place, on a touchscreen kiosk or on your phone, with photos, prices and today's availability.
Build one order across several stalls and customise each dish, like less rice or no chilli, without standing in multiple lines.
Pay instantly with PayNow or your student card. RealMeal also supports student financial assistance, so every student can pay the same easy way.
Every paid order gets one automated digital QR ticket, even when it covers several stalls. Scan it at pickup and your order is matched in seconds.
Watch your order move from Preparing to Ready for Collection on your phone and on the pickup status displays above each stall.
The Kitchen Display System lines up each vendor's orders in a fair, first-come virtual queue and updates digital tickets automatically.
Six steps take you from the kiosk or your phone to holding your meal, with no queue in between.
Step 1
Tap a touchscreen kiosk at the canteen entrance or open the RealMeal web app, and browse every stall's menu in one place.
Step 2
Choose dishes from one or more stalls, customise each one with notes like less spicy or extra egg, and review your order.
Step 3
Pay instantly with PayNow or your student card. Payment is confirmed on the spot.
Step 4
An automated digital QR ticket is issued for your whole order, and the Kitchen Display System alerts each vendor to start cooking.
Step 5
Follow your order from Preparing to Ready for Collection on your phone or on the status displays above the stalls.
Step 6
When the central screens call your order, scan your QR ticket at the pickup point and collect your meal.
Example of a RealMeal QR order ticket
User acceptance testing (UAT) measured RealMeal against our success metrics: transaction velocity, waiting time, cashless drop-off and vendor feedback.
The traditional queue compared with ordering on RealMeal.
Orders processed per minute
Average waiting time
Orders with mistakes
| ID | Scenario | Expected result | Result |
|---|---|---|---|
| TC01 | Browse every stall's menu at a kiosk or on a phone | All stalls load with photos, prices and availability | Pass |
| TC02 | Customise dishes from more than one stall in one order | Cart shows every item, its stall, its notes and the total | Pass |
| TC03 | Pay with PayNow or a student card | Payment is confirmed instantly and the order is placed | Pass |
| TC04 | Receive a digital QR ticket for the whole order | One unique QR code and order number are shown | Pass |
| TC05 | Vendor receives and updates the order on the KDS | Status moves from Received to Preparing on every screen | Pass |
| TC06 | Collect food when the screens show Ready for Collection | The QR ticket is scanned and the order is marked collected | Pass |